Front Desk Agent
Holiday Inn Express Cleveland-Vermilion Holiday Inn Express Cleveland-Vermilion Vermilion, OH Vermilion, OH Part-time Full-time Part-time Full-time From $13.
50 an hour From $13.
50 an hour What's the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.
You'll also create the warm atmosphere that makes our guests feel at home in any location.
This position will have floating shifts, meaning your weekly schedule may contain a mix of different shifts, based upon hotel needs.
We also require all employees to be cross-trained on our Night Audit position to assist with overnight coverage, should a call off ever occur.
So this candidate would ideally also need to be able to help cover overnight shifts, if ever needed (rare occurrence).
Your day-to-day Be Friendly & Welcoming:
Be the warm welcome that kicks off a memorable guest experience by always acknowledging our Reward Club Member and returning guests Take/Manage guest bookings:
This includes starting every stay right by swiftly checking guests in and out, which also includes cash handling and credit card transactions Assist with daily hotel laundry - during downtime between checking in guest, you are expected to assist in the daily hotel laundry.
This includes sorting, loading washers/dryers and folding linens and towels.
Each shift is expected to fold a minimum of 2 loads, and each load folded after minimum is met, bonus points are awarded Be a trusted contact for all guests:
Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns, help them with anything from bill issues to local knowledge, and loop in management when necessary Stay safe all the time:
Following our recently upgraded safety procedures, you'll be required to wear PPE daily to assist in the reduction of any airborne illnesses including but not limited to face coverings, gloves, face shields, hourly disinfecting of highly touched areas, etc.
What we need from you Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to Problem-solving skills- good problem-solving skills will turn issues into opportunities so every guest leaves with great memories not problems Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers Flexibility - night, weekend and holiday shifts are all part of the job Dependability - we all depend upon each other to keep the hotel running smoothly so frequently calling off and/or being late will not be tolerated as it affects more then just you and your paycheck.
Reliable Transportation - part of being dependable is having reliable transportation to/from work so this is a MUST.
We understand issues may arise from time to time but we are requiring you to have reliable transportation prior to any offers of employment as we are not located in a large city with public transportation Experience - ideally, you'll have spent at least one year in a front desk or guest service position, this is preferred but again is not required Strength - assisting with laundry is more sternous then you would expect, and sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg) in a cart.
This can involve bending and kneeling while transferring and folding.
How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day.
It's what connects every colleague in all hotels.
Each IHG brand hotel delivers True Hospitality in their own way, and at the heart of it all are a few specific, core service skills.
True Attitude:
being caring, wanting to make a positive difference, and building genuine connections with guests beyond the checkin experience True Confidence:
having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
Believe in yourself and trusting your training and resources! True Listening:
focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs even when they are not verbally expressing it True Responsiveness:
is about providing guests with what they need, and doing so in a timely and caring manner Benefit Conditions:
Waiting period may apply COVID-19 Precaution(s):
Personal protective equipment provided or required Plastic shield at work stations Temperature screenings Sanitizing, disinfecting, or cleaning procedures in place Communication method(s) used:
Email Phone In person This Job Is:
A job for which military experienced candidates are encouraged to apply A Fair Chance job (you or the employer follow Fair Chance hiring practices when performing background checks) A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more A good job for someone just entering the workforce or returning to the workforce with limited experience and education A job for which all ages, including older job seekers, are encouraged to apply Open to applicants who do not have a college diploma Work Remotely No This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction Autonomous/Independent -- enjoys working with little direction Job Types:
Full-time, Part-time Pay:
From $13.
50 per hour
Benefits:
Employee discount Flexible schedule Schedule:
8 hour shift Holidays Monday to Friday Night shift Overtime Weekend availability COVID-19 considerations:
We have installed clear plastic barriers, extended our desk to increase distance between guest/staff, daily face coverings for guest and staff, disposable gloves used when handling any guest items, hospital grade cleaners, and mult hand sanitizers Education:
High school or equivalent (Preferred)
Experience:
Hotel
Experience:
1 year (Preferred) Front Desk:
1 year (Preferred) Shift availability:
Night Shift (Preferred) Overnight Shift (Preferred) Day Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 an hour From $13.
50 an hour What's the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.
You'll also create the warm atmosphere that makes our guests feel at home in any location.
This position will have floating shifts, meaning your weekly schedule may contain a mix of different shifts, based upon hotel needs.
We also require all employees to be cross-trained on our Night Audit position to assist with overnight coverage, should a call off ever occur.
So this candidate would ideally also need to be able to help cover overnight shifts, if ever needed (rare occurrence).
Your day-to-day Be Friendly & Welcoming:
Be the warm welcome that kicks off a memorable guest experience by always acknowledging our Reward Club Member and returning guests Take/Manage guest bookings:
This includes starting every stay right by swiftly checking guests in and out, which also includes cash handling and credit card transactions Assist with daily hotel laundry - during downtime between checking in guest, you are expected to assist in the daily hotel laundry.
This includes sorting, loading washers/dryers and folding linens and towels.
Each shift is expected to fold a minimum of 2 loads, and each load folded after minimum is met, bonus points are awarded Be a trusted contact for all guests:
Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns, help them with anything from bill issues to local knowledge, and loop in management when necessary Stay safe all the time:
Following our recently upgraded safety procedures, you'll be required to wear PPE daily to assist in the reduction of any airborne illnesses including but not limited to face coverings, gloves, face shields, hourly disinfecting of highly touched areas, etc.
What we need from you Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to Problem-solving skills- good problem-solving skills will turn issues into opportunities so every guest leaves with great memories not problems Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers Flexibility - night, weekend and holiday shifts are all part of the job Dependability - we all depend upon each other to keep the hotel running smoothly so frequently calling off and/or being late will not be tolerated as it affects more then just you and your paycheck.
Reliable Transportation - part of being dependable is having reliable transportation to/from work so this is a MUST.
We understand issues may arise from time to time but we are requiring you to have reliable transportation prior to any offers of employment as we are not located in a large city with public transportation Experience - ideally, you'll have spent at least one year in a front desk or guest service position, this is preferred but again is not required Strength - assisting with laundry is more sternous then you would expect, and sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg) in a cart.
This can involve bending and kneeling while transferring and folding.
How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day.
It's what connects every colleague in all hotels.
Each IHG brand hotel delivers True Hospitality in their own way, and at the heart of it all are a few specific, core service skills.
True Attitude:
being caring, wanting to make a positive difference, and building genuine connections with guests beyond the checkin experience True Confidence:
having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
Believe in yourself and trusting your training and resources! True Listening:
focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs even when they are not verbally expressing it True Responsiveness:
is about providing guests with what they need, and doing so in a timely and caring manner Benefit Conditions:
Waiting period may apply COVID-19 Precaution(s):
Personal protective equipment provided or required Plastic shield at work stations Temperature screenings Sanitizing, disinfecting, or cleaning procedures in place Communication method(s) used:
Email Phone In person This Job Is:
A job for which military experienced candidates are encouraged to apply A Fair Chance job (you or the employer follow Fair Chance hiring practices when performing background checks) A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more A good job for someone just entering the workforce or returning to the workforce with limited experience and education A job for which all ages, including older job seekers, are encouraged to apply Open to applicants who do not have a college diploma Work Remotely No This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction Autonomous/Independent -- enjoys working with little direction Job Types:
Full-time, Part-time Pay:
From $13.
50 per hour
Benefits:
Employee discount Flexible schedule Schedule:
8 hour shift Holidays Monday to Friday Night shift Overtime Weekend availability COVID-19 considerations:
We have installed clear plastic barriers, extended our desk to increase distance between guest/staff, daily face coverings for guest and staff, disposable gloves used when handling any guest items, hospital grade cleaners, and mult hand sanitizers Education:
High school or equivalent (Preferred)
Experience:
Hotel
Experience:
1 year (Preferred) Front Desk:
1 year (Preferred) Shift availability:
Night Shift (Preferred) Overnight Shift (Preferred) Day Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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